Privacy Policy

Scoop the Lou Privacy Policy

Last Updated: August 26, 2026

Scoop the Lou LLC (“Scoop the Lou,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request a quote, schedule service, communicate with us, or use our pet waste removal services.

Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Your name
  • Email address
  • Phone number
  • Billing and service address
  • Gate codes and property access instructions
  • Information about your pets, yard, and requested services
  • Appointment, billing, and payment information
  • Messages, service requests, and other communications

When you use our website, we may also automatically collect information such as your IP address, browser type, device information, pages visited, referring website, and interactions with our website.

How We Use Your Information

We may use the information we collect to:

  • Provide estimates and schedule services
  • Perform and manage pet waste removal services
  • Process payments and maintain customer accounts
  • Send appointment confirmations, reminders, service updates, invoices, and payment notices
  • Respond to questions and customer service requests
  • Improve our website, services, and customer experience
  • Prevent fraud and protect our customers, employees, contractors, and business
  • Comply with legal and regulatory requirements
  • Send marketing communications when you have agreed to receive them

Payment Information

Payments may be processed through a third-party payment processor. Scoop the Lou does not directly store complete credit or debit card numbers on its website. Payment processors handle payment information according to their own privacy and security policies.

How We Disclose Information

We may disclose personal information to service providers that help us operate our business, including payment processors, customer-management platforms, website hosts, scheduling systems, analytics providers, and communications providers.

We may also disclose information when required by law, to protect our legal rights, to prevent fraud or safety threats, or as part of a merger, sale, financing, or transfer of all or part of our business.

We do not sell your personal information.

SMS and Mobile Information

If you provide your mobile number and agree to receive text messages, Scoop the Lou may send you appointment confirmations, service reminders, scheduling updates, payment notifications, customer service messages, and promotional messages consistent with your consent.

Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe from text messages or HELP for assistance. Consent to receive marketing text messages is not a condition of purchasing services.

Mobile information will not be shared with third parties for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be sold or shared with any third parties, except service providers that are necessary to operate and support our text messaging program.

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to operate properly, remember preferences, understand website traffic, measure advertising performance, and improve the user experience.

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal requirements.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices

You may request to review, correct, or delete certain personal information by contacting us. We may retain information when required for legal, billing, security, or legitimate business purposes.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email. You may unsubscribe from text messages by replying STOP. You may still receive non-marketing communications related to active services, payments, or customer support when permitted by law.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

Third-Party Websites

Our website may contain links to websites operated by other companies. We are not responsible for the content, security, or privacy practices of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised “Last Updated” date.

Contact Information

If you have questions about this Privacy Policy or how we handle your information, contact us at:

Scoop the Lou LLC
4604 49th St N, Ste 1068
St. Petersburg, FL 33709
Phone: 314-310-7849
Email: [email protected]

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